Nearly three months after the initial launch of Apple Music, the media giant's answer to Spotify and Pandora, the admitted hang-ups are hard to miss. Despite launching a bevy of promotional advertising, including shifting London's annual iTunes Festival to the all-new Apple Music Festival, the company is still dealing with reported loss of users that originally signed up during the June launch - claims of which the company previously refuted.

Speaking with The Guardian iTunes International Vice President Oliver Schusser noted, bluntly, that the company still has "a bit of homework to be done."

"There’s a lot of work going into making the product better," he says. "Our focus is on editorial and playlists, and obviously we have teams all around the world working on that, but we’re also adding features and cleaning up certain things."

Not only considering the reported loss of initial users from the launch, which one industry professional conceded was nearly at a 48 percent rate (Apple disagreed, arguing it was closer to 20 percent), numerous reports have criticized the new platform's usability issues. In the interview, Schusser notes, "The product is always our priority, and we are getting a lot of feedback. Remember, this was a very big launch in 110 markets instantly, so we get a ton of feedback. We’re obviously trying to make it better every day."

The comments come at the end of Apple Music's initial trial launch, which allows users to try out the platform freely for three months. Those who choose to continue using the service will soon have to pay a $9.99 monthly service fee. Schusser notes, however, the platform is still expanding, and will have Android usability sometime later this year. But in regards to profits, he continues, downloading is not an issue.

"If you follow the industry and look at the numbers, the download business has been really, really healthy," he notes. "iTunes is a big part of our business, still, and will continue to be, so we focus just as much time and energy on maintaining that, editorially and working on features. That [Straight Outta Compton soundtrack] is a really good example of how streaming and downloads can be successful side-by-side. What we’ve proven is that when there’s great content, customers will buy as well as listen." The album mentioned raked in a reported 25 million streams upon its release on Apple Music and sold over 500,000 digital copies on iTunes.

It was reported earlier this week that in Apple Music's ongoing expansion that video content could be next in line, as well as the aforementioned addition of Android usability. Stay tuned for more details.